Help

Three things. Everyone here signed in with an @bristol.ac.uk address, so nobody is anonymous. Your money is held by Bristol Tix and the seller can’t touch it until you’ve got your ticket. And where a seller’s address is the ab12345 kind, the listing shows its first four characters, so you can check the ticket arrives from the same person.

The start of their university username. If a listing says ab12 and the ticket turns up from ab12345@bristol.ac.uk, it’s the person you paid. If it comes from somewhere else, don’t use it. Report it and you’ll be refunded. A seller with a name-style address shows only the @bristol.ac.uk.

When you press pay. The money sits with Bristol Tix, not the seller. If the ticket never arrives, you get all of it back, fee included, automatically.

A PDF or screenshot ticket is in your order the moment you’ve paid: the seller uploaded it when they listed. Open it from the order page. Where an event allows in-app transfers instead, the seller has 24 hours, or until the event starts if that’s sooner. Miss it and you’re refunded in full without having to ask, and their account takes a strike.

Press “Something’s wrong with this order” on the order page. Your money freezes on the spot, the seller has 12 hours to explain, then a person here decides. If it was a bad ticket, you get everything back.

It’s 8% plus 30p per order, and it pays for card processing and for holding your money until the ticket reaches you. Sellers get exactly what they asked for; nothing comes out of their side.

Up to 4 per event, and two checkouts open at a time so tickets aren’t held hostage while you decide.

Nothing. You receive exactly the price you set. The buyer pays the fee on top.

For a PDF or screenshot, once the buyer’s card payment clears, usually 3 working days after the sale. Until then the buyer can report a problem with the ticket. For a ticket transferred inside the ticketing app, once the buyer confirms or a day after you send it, and not before their payment clears.

You don’t. You upload the PDF or screenshot when you list, one file per ticket, and the buyer gets it from us the moment they pay. Nothing gets lost in a chat, and there’s a record if anything goes wrong. Only events with in-app transfers switched on need you to do anything after the sale.

We read the barcode out of every file when you list it and compare it with everything already listed or sold here. A repeat is rejected before it can be listed, and the account is closed. It’s the one thing that ends an account immediately.

Yes, unless the organiser requires face value, in which case the event page says so. Every listing shows buyers how far above or below face value your price is.

Yes. SU tickets can’t move between accounts, so you upload the file and we deliver it inside the order. The buyer still needs their UCard at the door.

As many as you have. One file per ticket.

For a PDF or screenshot, the buyer already has it: don’t use it or ask the organiser for a refund. For an in-app transfer you can’t make, cancel it on the order page as soon as you know. The buyer is refunded immediately and you take one strike. Leaving them to find out at the door is much worse.

Go to Your balance in your account and add your name and UK bank details once. The form is hosted by Stripe, our payments provider, and Bristol Tix never sees your bank details. You don’t need a Stripe account.

A completed sale goes into your Bristol Tix balance. Press Withdraw once the buyer’s card payment has cleared, usually 3 working days after the sale, and it usually lands the same day by Faster Payments. There’s no minimum.

Yes. When you buy, tick Use my balance: it pays what it can and your card pays the rest. The fee is the same either way.

Yes. The bank checks the account name against what you give, so use the name on your bank account.

Nothing is lost. The money waits in your balance; add your details whenever you want to withdraw it.

Check Your balance: it shows every withdrawal and its status, including anything that bounced. If it says paid and your bank disagrees, message us with the date and we’ll chase it.

Codes can take a minute to reach university inboxes. Check Junk, then ask for a new one. Only the newest code works, and each lasts 10 minutes.

It’s what keeps the scammers out. Everyone buying and selling is a verified member of the university, and anyone who breaks the rules can’t just make a new account.

No. Bristol Tix is for current students and staff with an address ending @bristol.ac.uk. Alumni and old my.bristol.ac.uk addresses are refused.

No. Everyone sees a made-up name like “Swift Heron 482” and, if your address is the ab12345 kind, its first four characters. A name-style address like jane.doe@ shows nothing but the @bristol.ac.uk. Your real name is shown only to the other person on an order you’ve paid for, because they need it to send or receive the ticket.

Add it from the Sell tickets page. It goes live straight away and we check the details shortly after. Club nights at the big Bristol venues are added automatically.

Delete account, at the bottom of your account page, on the website or in the app. It’s immediate, unless a ticket or a payment is still on its way; then you can ask for it to go as soon as that’s done. Records of orders you were part of are kept for six years, as the law requires.

Yes, for iPhone: alerts arrive the moment someone lists a ticket, and your tickets open without signal at the door. On Android, add this site to your home screen from Chrome’s menu. Bristol Tix for iPhone

Don’t. The moment money leaves this site none of the protection applies: no held payment, no refund, no comeback. Report them and we’ll deal with it.

Tap Report on the listing, under the seller. It reaches us straight away and we look at every report within 24 hours. You can block the seller too, so neither of you sees the other’s listings.

Report the problem on the order page. Your money is still frozen at that point, and a used ticket means a full refund.