Help

Three things. Everyone here signed in with an @bristol.ac.uk address, so nobody is anonymous. Your money is held by Bristol Tix and the seller can’t touch it until you’ve got your ticket. And every listing shows the first four characters of the seller’s university email, so you can check the ticket arrives from the same person.

The start of their university email address. If a listing says ab12 and the ticket turns up from ab12345@bristol.ac.uk, it’s the person you paid. If it comes from somewhere else, don’t use it. Report it and you’ll be refunded.

When you press pay. The money sits with Bristol Tix, not the seller. If the ticket never arrives, you get all of it back, fee included, automatically.

They have 24 hours, or until the event starts if that’s sooner. Miss it and you’re refunded in full without having to ask. Their account takes a strike, and two strikes stops them selling.

Press “Something’s wrong with this order” on the order page. Your money freezes on the spot, the seller has 24 hours to explain, then a person here decides. If it was a bad ticket, you get everything back.

It’s 8% plus 30p per order, and it pays for card processing and for holding your money until the ticket reaches you. Sellers get exactly what they asked for; nothing comes out of their side.

Up to 4 per event, and two checkouts open at a time so tickets aren’t held hostage while you decide.

Nothing. You receive exactly the price you set. The buyer pays the fee on top.

For a ticket transferred inside the ticketing app, shortly after the buyer confirms. For a PDF or screenshot, 12 hours after the event has happened, because a file can be forwarded to more than one person, and waiting is what makes buyers trust a PDF at all.

From the order page, not from your DMs. Upload the PDF or screenshot there, or paste the transfer link. The buyer downloads it from us, so nothing gets lost and there’s a record if anything goes wrong.

We read the barcode out of every file and compare it with everything already sold here. A repeat is rejected before it reaches the buyer, and the account is closed. It’s the one thing that ends an account immediately.

Yes, unless the organiser requires face value, in which case the event page says so. Every listing shows buyers how far above or below face value your price is.

Yes. SU tickets can’t move between accounts, so you upload the file and we deliver it inside the order. The buyer still needs their UCard at the door.

Up to 4 per event, and 10 live listings in total.

Cancel it on the order page as soon as you know. The buyer is refunded immediately and you take one strike. Leaving them to find out at the door is much worse.

Go to Getting paid in your account and add your name and UK bank details once. The form is hosted by Stripe, our payments provider, and Bristol Tix never sees your bank details. You don’t need a Stripe account.

Payments go out once a day and usually land the same day by Faster Payments. Everything due to you is paid in one go, not per ticket.

Yes. The bank checks the account name against what you give, so use the name on your bank account.

Nothing is lost. The money waits for you and goes out in the next payment after your details are in.

Check Getting paid: it shows every payment and its status, including anything that bounced. If it says paid and your bank disagrees, message us with the date and we’ll chase it.

Codes can take a minute to reach university inboxes. Check Junk, then ask for a new one. Only the newest code works, and each lasts 10 minutes.

It’s what keeps the scammers out. Everyone buying and selling is a verified member of the university, and anyone who breaks the rules can’t just make a new account.

No. Bristol Tix is for current students and staff with an address ending @bristol.ac.uk. Alumni and old my.bristol.ac.uk addresses are refused.

No. Everyone sees a made-up name like “Swift Heron 482” and the first four characters of your university email. Your real name is shown only to the other person on an order you’ve paid for, because they need it to send or receive the ticket.

Add it from the Sell tickets page. It goes live straight away and we check the details shortly after. Club nights at the big Bristol venues are added automatically.

Message us from your university address and we’ll close it. Order records are kept for as long as the law requires.

Don’t. The moment money leaves this site none of the protection applies: no held payment, no refund, no comeback. Report them and we’ll deal with it.

Report it below with the event and the seller’s four characters. We can see every listing and every ticket file, and we act the same day.

Report the problem on the order page. Your money is still frozen at that point, and a used ticket means a full refund.