Terms of use

1. Who we are

Bristol Tix is run by MAX PLUG LTD. We are not affiliated with the University of Bristol or Bristol SU.

2. Who can use Bristol Tix

You must be 18 or over and sign in with a current University of Bristol email address ending @bristol.ac.uk. One account per person.

3. What we do

Bristol Tix is a marketplace where people pass on tickets to each other. The sale of a ticket is between the seller and the buyer. When you sell, you appoint Bristol Tix as your agent to conclude the sale and receive payment on your behalf. A buyer’s payment to Bristol Tix settles what the buyer owes you.

4. Listing a ticket

• You must own the ticket, be allowed to pass it on, and not have sold or listed it anywhere else.
• Everything in your listing must be accurate, including the face value and any restrictions.
• You must not request a refund from the organiser for a ticket you have listed or sold.
• No more than 4 tickets per event. No contact details or payment arrangements in listings.
• Football tickets and tickets for events where resale is against the law cannot be listed.
• Every ticket you upload is checked by our AI provider, Anthropic, to make sure it is a real ticket for the event. We send it the ticket with every barcode hidden, the event’s details and your full name. You agree to this check when you accept these terms.

5. Buying a ticket

The price shown includes our fee, which is shown separately. Event tickets for a specific date aren’t covered by the 14-day cancellation right. If the seller doesn’t deliver, or we decide a reported problem in your favour, you get a full refund including the fee.

6. When sellers are paid

A seller’s price goes into their Bristol Tix balance when the sale completes, on the schedule shown when they list. For tickets sent as a file: once the buyer’s card payment has cleared, usually 3 working days after the sale. For an in-app transfer or name change: once the buyer confirms or 24 hours after sending. A balance can be spent on tickets here, or withdrawn to a UK bank account in the seller’s name once the buyer’s card payment has cleared. It earns no interest. We may hold money while a problem is investigated, and if a completed sale is refunded its amount comes back out of the seller’s balance.

7. Behaviour

We have zero tolerance for objectionable content and abusive behaviour. You must not:

• post anything offensive, hateful, sexual, threatening or illegal, in a listing, an event you add, a report or anything else you write here;
• harass, threaten, impersonate or scam anyone, or try to take a sale outside Bristol Tix.

Anyone can report a listing, a person or an event, and block another user. We look at every report within 24 hours. We remove content that breaks these terms, and suspend or close the accounts responsible, including anyone who sells a ticket twice or fails to deliver.

8. The iPhone app

The Bristol Tix iPhone app is covered by these terms and our privacy policy. Apple’s standard licence agreement for App Store apps applies to the app itself. These terms are between you and Bristol Tix, not Apple, and Apple isn’t responsible for the service or anything on it.

9. Contact

Questions and complaints: support@bristoltix.co.uk. We aim to reply within 2 working days.